Communication theory and human relations concepts frame students' exploration of interpersonal and group dynamics that characterize effective communication in families, the workplace, community organizations, and social settings. Within these theoretical and contextual frames, key communication topics and competencies are addressed: listening, verbal and non-verbal expression, questioning, self-disclosure, assertiveness, persuading, emotion, concreteness, confrontation, and perception of self and others. These topics are considered with an emphasis on observation, analysis and practice of effective communication and relationship development strategies in a variety of individual and group situations. Students will also conduct a study of their communication styles and habits with the aim of improving and understanding the impact of different styles and habits on workplace relationships.